Please note that urgent tickets are used for very big problems or issues. So, please don’t use it if you want to change color of your navigation or Google font or you want to have different sidebars on pages A and B.
If you are experiencing behavior which is different from promoted one or your site is down after making some changes in code, then please use an urgent ticket. Make sure to include URL of your site as well as credentials for temporary user which will be used by our team (tickets are private and you can send login details immediately without worries).
Please, don’t try to contact us via email, because members of our support team don’t use it.
Please please please, don’t send another ticket in the same thread, because you will move down in the waiting queue.