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IMPORTANT! Please read this carefully!

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We’ve noticed that many users disregard Guideline and Policies of our help desk. And those mistakes are delaying our support.

Our response time is usually less than 24 hours for tickets of high priority, though we keen to provide fast support for tickets with low and medium priority, too.

Though we usually work 24/7 (yes, even on Sunday), because we take our job to home – our office hours are 8AM-6PM CET (2AM-noon EDT) from Monday to Friday. So, please don’t expect to get immediate response on urgent ticket sent on Sunday night.

It is very very very important to choose appropriate type when submitting your ticket. Scheduled time for supported themes is not the same as scheduled time for non-supported themes, so if you choose to raise an urgent ticket for Campaign and you raised an urgent ticket for The Cause instead, you will be waiting at least 3 times longer than expected.

Try to be as specific as possible, it will help us to help you faster. Please make sure to describe only one issue per ticket. Please don’t create tickets with list of 3, 7, 12, … issues – if you have one issue per ticket, there is a big chance to be supported by two or three staff members at the same time. Therefore, you will get our help much faster.

Please don’t change status of your tickets unless you are marking them as resolved.

Please don’t mark your tickets as urgent if you have regular help or customization requests or common questions (i.e. what is changed in the latest version of your theme; how can I change color of navigation, etc). This is very unfair to other buyers with actual problems, so we will keep our right to disable this option for you (you will be able to post only low priority tickets).

Please don’t reply via email, use only this support system.

If it is asked from you, please create a temporary admin account for our support members and provide login details in your reply on this support site. Don’t send it via email. Your tickets are private and hidden from other users.

VERY IMPORTANT: please please don’t bump your threads every 2 hours. You will loose your order in the waiting queue. Please don’t raise another ticket with the same issue if you didn’t receive an answer on the open one.

We usually provide code for customized widgets/shortcodes/page template free of charge – so play fair, please don’t expect results after 10 minutes, just because your client is in rush. If you want an urgent coding and customization, please send an email on info@themeblossom.net and our CTO will evaluate the price and turnaround time for your request.

THE MOST IMPORTANT THING: please don’t be rude. We keep our right to warn your account (only low priority tickets are available for warned users) or even to ban you and report to Envato.

We DO look forward to serving you, but we really need just a basic understanding and patience from you. Thank you!

Problem during installation

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If your WordPress threw this error: “Something went wrong with the plugin API” during installation of recommended plugins, then you tried to activate Newsletter plugin. Since end of September it is no longer active on WordPress repository, so theme installer can’t find it.

We don’t know the reason and authors still advertise it as available on their site.

We are preparing theme updates which will contain built-in plugin installation. If you have a strict deadline and can’t wait new version to be published, please raise an urgent ticket and we will provide it to you.

Thank you for understanding.

Lost tickets

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We’ve recently received several complaints regarding lost tickets.

If you didn’t receive our answer in scheduled time, please check if your ticket still exists on your profile. If it is lost, please raise another one – as an urgent ticket with “resend” used in title of ticket. This will put your ticket on top of the waiting queue.

Sorry for the inconvenience and thank you for understanding.

Campaign 1.3

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Campaign 1.3 is pushed for review.

It now supports the latest version of both WooCommerce and The Events Calendar Plugin (deprecated functions removed);
Redux Framework alert is disabled by default.

There is also a new page blog preview template (Blog with XS Thumbs) –¬†http://themeblossom.net/campaign/blog-2/

Carousel shortcode of page builder again supports issues.

More advanced loading screen script is added. Please check our demo site for preview.

Full list of changed/added files:

changed files:

[folder] woocommerce
[folder] tribe-events
[folder] framework-customization/extensions/shortcodes/shortcodes/tb-carousel
header.php
inc/enqueue.php
inc/php/custom-scripts.php
inc/admin/options.php
inc/css/themeblossom.css
inc/css/icomoon.css

new files

page-blog2.php
inc/js/themeblossom_loading_screen.js

Theme Update

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Campaign theme is updated. Actual version is 1.2

It now supports the latest Unyson extension Demo and Backup.

Please check changelog to see what is removed/added/changed.

Tickets lost

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Due to problem with server during the last week of August and first couple of days of September, some of tickets opened in this period are deleted from our database.

If you have raised a ticket between 25th of August and 4th of September and still waiting for a response, please check if there is a ticket on your account. If it isn’t there, please let us know.

Sorry for inconvenience and thank you for understanding.

Security Problem with Slider Revolution

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Yesterday, Envato team reported about serious vulnerability in CC plugin Slider Revolution which is included in all our themes published so far. Sites using this plugin up to version 4.2 are in risk.

We’ve updated our themes two weeks ago and they all contain secure versions 4.5.95

If you didn’t notice this so far, please download the latest version of purchased theme and use included plugin on your site.

Candidate 2.0.3

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Candidate 2.0.3 is approved.

List of changes:

  1. date format for posts can be set in General Options > Date Format. (inc/php/template-tags.php)
  2. instagram icon can be added in promo line (inc/extras.php and options.php)

Candidate 2.0.2

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Candidate v2.0.2 is approved.

List of changes:

  1. changed order of tabs in Candidate Options (options.php)
  2. css/js editors changed from textareas to ace editors (options.php)
  3. featured slider on albums page is optional now (options.php)
  4. load_text_domain is now outside the function tb_theme_setup (functions.php)
  5. changed function tb_social_buttons (inc/extras.php)
  6. added widget spacer in sidebar
  7. added new plugin Theme Blossom Video (inc/plugins)
  8. Metaboxes plugin included (inc/metaboxes)
  9. the latest version of Revolution Slider plugin is added
  10. changed TGM Activation – recommended plugins includes ThemeBlossom Video
  11. added page-video.php
  12. added taxonomy-team-member-category.php
  13. fixed author link bug (content-single.php)
  14. fixed problem with input fields on Safari (style.css)
  15. fixed problem with team member layout page (content-team-member.php)
  16. fixed problem with new layout of upcoming events widget (tribe-events/widgets/list-widget.php)