WordPress 5.0 issues

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WordPress 5.0 will be published in December. Only one issue we found so far which affects usage of page builders included in our themes. This is Gutenberg – which now comes as a core feature of WordPress itself. It will probably throw errors 500 or 504 on pages which are previously built with the Unyson page builder, so you will need to disable the Gutenberg.

For this purpose, just install Classic Editor plugin and everything will work as expected.

Support Expired

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If you get “Support Expired” alerts on your tickets and your support period is still active, please disregard these messages.

There is a problem with Envato API and support system we are using. However, those alerts are visible only on the frontend, while our support agents can see proper expiration dates.

Bottom line, don’t worry, rase your tickets without worries.

System Failure

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Unfortunately, our hosting company was under a massive DDOS attack during the previous week, so all our systems were down for more than 24 hours. Help desk is restored, but some tickets are lost. If you notice that your ticket is missing please raise another one.

Of course, this trouble changed our timeline, so you might experience a slower response time than usual. Sorry for this.

We will soon introduce a new support site, so luckily things like this will not happen again.

IMPORTANT! Please read this carefully!

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We’ve noticed that many users disregard Guideline and Policies of our help desk. And those mistakes are delaying our support.

Our response time is usually less than 24 hours for tickets of high priority, though we keen to provide fast support for tickets with low and medium priority, too.

Though we usually work 24/7 (yes, even on Sunday), because we take our job to home – our office hours are 8AM-6PM CET (2AM-noon EDT) from Monday to Friday. So, please don’t expect to get immediate response on urgent ticket sent on Sunday night.

It is very very very important to choose appropriate type when submitting your ticket. Scheduled time for supported themes is not the same as scheduled time for non-supported themes, so if you choose to raise an urgent ticket for Campaign and you raised an urgent ticket for The Cause instead, you will be waiting at least 3 times longer than expected.

Try to be as specific as possible, it will help us to help you faster. Please make sure to describe only one issue per ticket. Please don’t create tickets with list of 3, 7, 12, … issues – if you have one issue per ticket, there is a big chance to be supported by two or three staff members at the same time. Therefore, you will get our help much faster.

Please don’t change status of your tickets unless you are marking them as resolved.

Please don’t mark your tickets as urgent if you have regular help or customization requests or common questions (i.e. what is changed in the latest version of your theme; how can I change color of navigation, etc). This is very unfair to other buyers with actual problems, so we will keep our right to disable this option for you (you will be able to post only low priority tickets).

Please don’t reply via email, use only this support system.

If it is asked from you, please create a temporary admin account for our support members and provide login details in your reply on this support site. Don’t send it via email. Your tickets are private and hidden from other users.

VERY IMPORTANT: please please don’t bump your threads every 2 hours. You will loose your order in the waiting queue. Please don’t raise another ticket with the same issue if you didn’t receive an answer on the open one.

We usually provide code for customized widgets/shortcodes/page template free of charge – so play fair, please don’t expect results after 10 minutes, just because your client is in rush. If you want an urgent coding and customization, please send an email on and our CTO will evaluate the price and turnaround time for your request.

THE MOST IMPORTANT THING: please don’t be rude. We keep our right to warn your account (only low priority tickets are available for warned users) or even to ban you and report to Envato.

We DO look forward to serving you, but we really need just a basic understanding and patience from you. Thank you!

Problem during installation

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If your WordPress threw this error: “Something went wrong with the plugin API” during installation of recommended plugins, then you tried to activate Newsletter plugin. Since end of September it is no longer active on WordPress repository, so theme installer can’t find it.

We don’t know the reason and authors still advertise it as available on their site.

We are preparing theme updates which will contain built-in plugin installation. If you have a strict deadline and can’t wait new version to be published, please raise an urgent ticket and we will provide it to you.

Thank you for understanding.

Lost tickets

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We’ve recently received several complaints regarding lost tickets.

If you didn’t receive our answer in scheduled time, please check if your ticket still exists on your profile. If it is lost, please raise another one – as an urgent ticket with “resend” used in title of ticket. This will put your ticket on top of the waiting queue.

Sorry for the inconvenience and thank you for understanding.

Campaign 1.3

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Campaign 1.3 is pushed for review.

It now supports the latest version of both WooCommerce and The Events Calendar Plugin (deprecated functions removed);
Redux Framework alert is disabled by default.

There is also a new page blog preview template (Blog with XS Thumbs) –

Carousel shortcode of page builder again supports issues.

More advanced loading screen script is added. Please check our demo site for preview.

Full list of changed/added files:

changed files:

[folder] woocommerce
[folder] tribe-events
[folder] framework-customization/extensions/shortcodes/shortcodes/tb-carousel

new files


Theme Update

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Campaign theme is updated. Actual version is 1.2

It now supports the latest Unyson extension Demo and Backup.

Please check changelog to see what is removed/added/changed.

Tickets lost

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Due to problem with server during the last week of August and first couple of days of September, some of tickets opened in this period are deleted from our database.

If you have raised a ticket between 25th of August and 4th of September and still waiting for a response, please check if there is a ticket on your account. If it isn’t there, please let us know.

Sorry for inconvenience and thank you for understanding.