Unfortunately, our hosting company was under a massive DDOS attack during the previous week, so all our systems were down for more than 24 hours. Help desk is restored, but some tickets are lost. If you notice that your ticket is missing please raise another one.
Of course, this trouble changed our timeline, so you might experience a slower response time than usual. Sorry for this.
We will soon introduce a new support site, so luckily things like this will not happen again.